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Contributor
shadowgolf
Posts: 35
Registered: ‎02-05-2012
My Device: Playbook

Refund option in App World

Mention has already been made of app quality/devs removing bad reviews. Are there any plans to introduce a refund option to guard against paying out for something which turns out to be of inferior quality?

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Regular Contributor
alasio
Posts: 79
Registered: ‎12-13-2010
My Device: Torch 9800 / PlayBook

Re: Refund option in App World

Or even a 24-hour trial period similar to that which other platforms currently offer...

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New Contributor
shreem-79662
Posts: 2
Registered: ‎03-07-2012
My Device: Playbook

Re: Refund option in App World

I Agree
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Product Manager
mclewley
Posts: 214
Registered: ‎09-12-2008
My Device: BlackBerry 9900

Re: Refund option in App World

Customer support has a process for refunds if required. 

Michael Clewley
Senior Product Manager, BlackBerry Software
Research In Motion
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Developer
falo
Posts: 97
Registered: ‎05-12-2009
My Device: PlayBook
My Carrier: 3

Re: Refund option in App World

[ Edited ]

alasio wrote:

Or even a 24-hour trial period similar to that which other platforms currently offer...


Such as?  The Android Market (sorry, Google Play ... still getting over that daft naming change) is 15 minutes these days IIRC and I wasn't aware that Apple offered any trial period.  24 hours is a hell of a long time to let someone play around with an app for free (e.g. a game), whereas the shorter offering from Google is designed to allow you to prove it works on your device.

 

From what I've seen, it's possible for individual developers to offer app trial periods from within App World.  Beyond that, the app review process should be preventing genuinely broken apps from getting in (not been at this long enough to comment on whether that actually works), so I think you just have to vote with your money and your willingness to accept risk.

 

[p.s. Quick edit to say that I do agree there should be some limited time refund window akin to ... Play .. but 24 hours is far too long]

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You can find me (sporadically) writing and developing at http://floor4.co.uk and gaming at http://uk-tf.co.uk
My Apps: Flip!
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Regular Contributor
alasio
Posts: 79
Registered: ‎12-13-2010
My Device: Torch 9800 / PlayBook

Re: Refund option in App World

Windows 7.5 currently offer 24-hour refunds... Would be good to see an easier process for a refund is all...
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Contributor
hakdaddy
Posts: 19
Registered: ‎01-11-2012
My Device: Bold 9900 and Playbook 16gb

Re: Refund option in App World

It does how? And could you refer me to it please I couldn't find anything when I had an issue with an approach and get no response from develops who referred me back to app world.

Crackberry user since 2004
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Contributor
hakdaddy
Posts: 19
Registered: ‎01-11-2012
My Device: Bold 9900 and Playbook 16gb

Re: Refund option in App World

That should have read an issue with an app **bleep** spell check on my PlayBook.... Grrrrr!

 

Crackberry user since 2004
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Developer
falo
Posts: 97
Registered: ‎05-12-2009
My Device: PlayBook
My Carrier: 3

Re: Refund option in App World


alasio wrote:
Windows 7.5 currently offer 24-hour refunds... Would be good to see an easier process for a refund is all...


Citation needed.  Can't see any evidence of this from a quick Google.  Is this an automated or supported refund process?

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You can find me (sporadically) writing and developing at http://floor4.co.uk and gaming at http://uk-tf.co.uk
My Apps: Flip!
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Contributor
hakdaddy
Posts: 19
Registered: ‎01-11-2012
My Device: Bold 9900 and Playbook 16gb

Re: Refund option in App World

Still interested in finding out about the help and refund option in App World. Once you buy the product you are left hung out to dry and Blackberry dont seem interested in helping or at least make it obvious that there is help and recourse if there is an issue.

Crackberry user since 2004
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