BlackBerry® PlayBook™

[beckyt72]

There are two playbooks in my house.  After updating both of them to the lastest version of the OS I tried connecting to my home network.  My saved network did not show up on the Available networks list and when I tried to connect manually it wouldn't connect.  Both playbooks no longer recognize my home wifi network.  All of my other devices still connect to the same wifi network.  

I have tried deleting the saved network from the playbook and reconnecting.  I've turned the playbook off and turned it back on.   I've also gone into the router settings online to see what devices are connected and neither playbook shows up on the list.  

Can anybody help solve this issue?

[tanzim]

Check the below KB articles -

• KB26096 Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook
• KB27735 The BlackBerry PlayBook is unable to connect to a saved WiFi network

[Lost_at_Sea · Accepted solution]

I would take a guess that when you upgraded the OS, new security settings were installed. The PlayBook likes AES data encryption and a Security Type of WPA Personal or WPA2. On the PlayBook tap the Wifi icon, tap Connect Manually. Enter your Network Name (SSID). Place check marks in Automatically Obtain IP ADDRESS and Allow Inter Access Point Handover. You may have to enter the Network Key which may be found on your router. Reboot the PlayBook and the router and try it. Let us know what happens.

[beckyt72]

Thanks so very much! This solved the problem.

[Lost_at_Sea]

Awesome. The PlayBook is fantastic.

[Trish72]

I'm having the same probs, i've tried your solution but it didn't work can you suggest anything else please.

[jarviser]

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Trish72 wrote:

I'm having the same probs, i've tried your solution but it didn't work can you suggest anything else please.

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duplicate post.