06-08-2012 01:44 PM
I have a 64GB playbook that seems to have software issues. The Playbook is out of warranty as it was purchased on May 15th of 2011.
The problem I have having is this...
It won't turn on if I press power.
If I attached the supplied charger or rapid charger, the red led comes on and then it shows a battery with a lightning bolt dimly. Then it brightened. The battery with the lightning bolt disappears and the LED becomes a solid green. After a little while the green LED disappears and the Playbook Logo appears (with a very dimly lit green LED). It stays like this for hours and hours. I left it for 8+ hours and it's still stuck on the Playbook Logo.
If I attach it to the computer via USB, the Playbook turns on with a red led followed by 5 Green/yellow LED blinks and turns off.
Desktop manager will recognize the Playbook as 'Playbook(0)'. I cannot update the Playbook because Desktop manager will not recognize it. I tried DM version 6 and the newest 7.
I have tried stack charging of 2 min. plugged in and 2 min. off plug for about 50 cycles with no result.
I have also tried the reset of Power+Up Vol+Down Vol at various points with no success.
I believe it could be a software issue that the Playbook will not boot up since it gets stuck on the Playbook Logo screen.
Is there anything you could do for me?
I tried emailing email@example.com but I got an automated response back saying they are unable to process my request.
I really appreciate the help.
06-08-2012 03:41 PM
I think your severely depleted your battery
If the battery level is critically low, the BlackBerry PlayBook may remain on the boot screen until sufficient charge has been reached to fully boot the BlackBerry PlayBook
I would connect the charger and get to above point again to charge it for a few hours and then do the 3 button reset after
06-08-2012 03:50 PM
06-08-2012 04:13 PM
I dont think you will be able to do a backup but maybe able to reload the OS with these instructions.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
06-08-2012 04:22 PM
06-08-2012 04:35 PM
here is a list of support by country
I dont know if there is a 50 dollar charge to call it in or not
there are some shops that do repairs too
06-08-2012 04:39 PM
06-08-2012 04:42 PM
Call this number and choose option 4 for other service (if I remembercorrectly)
06-08-2012 05:33 PM - edited 06-08-2012 05:39 PM
Looks like it's pay first before any support
With BlackBerry® Incident Based Support, you can receive support from the BlackBerry Technical Support team by providing your credit card information (American Express, MasterCard, Visa) before your support issue is addressed.
A technical support incident is one technical question, problem or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.
Purchase a support incident by calling (877) 255-2377 (toll free) or 1-647-426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the Incident Based Support
Is there no way to send the PB in to get it repaired without paying an upfront technical support fee?