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New Contributor
teamfoster03
Posts: 4
Registered: ‎12-10-2011
My Device: Torch 9800
Accepted Solution

Adobe acrobat won't start and icon missing

When I try to start acrobat it opens and then closes. I don't even get a chance to open a file.
I have tried to delete it but it won't. It says its uninstalling but never finishes. (Waited 30min with no change) restarted my Playbook and it still doesn't work.
At some point I lost my adobe acrobat icon, its has a space on my screen with the name but no icon.

Any ideas how to get acrobat working again?
Right now I'm thinking a security wipe is the only way.(And I don't want to do that)
Thanks
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Trusted Contributor
tirgoman
Posts: 242
Registered: ‎08-02-2011
My Device: Playbook 64, Z-10, Q10

Re: Adobe acrobat won't start and icon missing

First do a re-start, click on the battery symbol and click re-start, after it reboots get online and log onto AppWorld on your PB and on your PB click My World, you can then re-install Adobe Reader

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New Contributor
teamfoster03
Posts: 4
Registered: ‎12-10-2011
My Device: Torch 9800

Re: Adobe acrobat won't start and icon missing

tirgoman, that's what I tried first. it doesn't give me the option to re-install only option is to delete. when I try to delete it just spins for hours on end.
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Super Contributor
reconeyes
Posts: 261
Registered: ‎12-05-2011
My Device: 32gb playbook

Re: Adobe acrobat won't start and icon missing

try shutting down completely then turn it on with the power cord connected...then once booted try a delete and reinstall...
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Super Contributor
reconeyes
Posts: 261
Registered: ‎12-05-2011
My Device: 32gb playbook

Re: Adobe acrobat won't start and icon missing

Also you might want to check application permissions ...in option...security...make sure it is set to allowed.
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New Contributor
teamfoster03
Posts: 4
Registered: ‎12-10-2011
My Device: Torch 9800

Re: Adobe acrobat won't start and icon missing

Permissions are set to allow. Shutting down, connecting the power cord and deleting doesn't work. It says deleting but nothing happens (waited 10min thus far and just have the green spinning circle)
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Super Contributor
reconeyes
Posts: 261
Registered: ‎12-05-2011
My Device: 32gb playbook

Re: Adobe acrobat won't start and icon missing

hmmm, sorry I couldn't be of more help. Maybe try settings permissions to denied then try to delete. If that doesn't work then you might have to do a factory reset.. I am in the same boat, my video and games and freezing and am left with little choice but to try a total reset... I will let you know how it goes...
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Super Contributor
reconeyes
Posts: 261
Registered: ‎12-05-2011
My Device: 32gb playbook

Re: Adobe acrobat won't start and icon missing

here is the link for the factory reset instructions if you want to give a go....
http://helpblog.blackberry.com/2011/11/downgrade-playbook-os/
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Trusted Contributor
CCpotter
Posts: 131
Registered: ‎07-21-2011
My Device: 8900/playbook

Re: Adobe acrobat won't start and icon missing

Poor guy, you gonna be really careful with your PB, i can only tell you i would set it back to factory spec, seems no other way to get it back normal again.

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook

Re: Adobe acrobat won't start and icon missing

just make sure you back up your data first.
Be a Shepard and not an iSheep.
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