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New Contributor
cuckooca60
Posts: 4
Registered: ‎10-11-2012
My Device: BlackBerry Playbook
Accepted Solution

After software update My Music folder/player is gone

Hhelp please. I some how lost my music folder/player. I can't find it anywhere. The music is found in the "Files to Go Manager" and when I click on open the song opens in Video and plays. How to I find the music folder/player

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New Contributor
cuckooca60
Posts: 4
Registered: ‎10-11-2012
My Device: BlackBerry Playbook

Re: After software update My Music folder/player is gone

Maybe I didn't explain myself right yesterday. Let's try this.

the Music app is no longer shown on my Playbook. This is the one with the music icons. I still have the music store. I can not access my playlists. I can only find them on the File Manager app and when I touch open the song plays in Video.

 

Can someone please help me to get back my Music app.

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Guru III
knottyrope
Posts: 30,609
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: After software update My Music folder/player is gone

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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New Contributor
cuckooca60
Posts: 4
Registered: ‎10-11-2012
My Device: BlackBerry Playbook

Re: After software update My Music folder/player is gone

OK knottyrope. thanks. I will do that and let you know.

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New Contributor
cuckooca60
Posts: 4
Registered: ‎10-11-2012
My Device: BlackBerry Playbook

Re: After software update My Music folder/player is gone

Yeah. That has the music app back. Thanks. Just have to re-install my apps.
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