07-19-2011 06:23 PM
So I updated to OS version 22.214.171.12450, then for an unrelated reson did a security wipe, now all I have is 2 icons, Browser and Set-up. There are no other icons, no camera, no app world, nothing other than Browser and Set-up. I've done a security wipe before and had the other icons come back. Anyone know of a solution to this rediculous and extremely frustrating problem?
Solved! Go to Solution.
07-19-2011 06:28 PM
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
07-20-2011 05:27 PM
glad to see you are doing better.
enjoy the playbook
01-14-2013 10:23 PM
01-15-2013 10:31 AM
It can take an hour or longer depending on internet speeds
01-15-2013 05:34 PM
01-15-2013 05:48 PM
press n hold an icon till it pulses and then move it