10-23-2011 07:59 PM
Since I reinstalled OS ver 220.127.116.1112 on my Playbook, I an getting this message in all my mail attachments: " Attachment too large " making impossible to download them. When the help buttom next to this message is clicked you get this other message: " The attachment exceeds the download size set by your administrator "
The afore mentioned message appears too when I try to compose a new mail with attachments. This happens ALWAYS, no matter which email account I am using. Otherwise in my bridged BB Bold 9700, attachments are not an issue nor are they in the mail accounts when entered directly trough Playbook's web browser... seems the problem is in the bridged mail client on the Playbook.
Question: How can this fixed?... Already deleted bridge in both equipments and reinstalled it without any result, already did a complete as of factory system install...
10-23-2011 08:12 PM
If you are a BIS user, the size of attachment might be up to 3MB. So when the size exeed this, it can not be upload or download.
10-24-2011 02:27 AM
Hi rleo25: Can you attach any files on smartphone?? If yes, that might be some problem with bridge. If there is some issues on the bridge, please kindly uninstall and reinstall bridge on handheld, and then hard reset handheld. After that, try to bridge again, and have a look.
may this can help you.
10-24-2011 05:15 PM
10-24-2011 07:46 PM
I have the same probelm, having just purchased the PB. n my second call to BB, after waiting 20 minutes, I reported tpo them that my BES provider was on version 4.1.4. Response was they need to have 4.1.5 or go to 5.0.3 and i will solve the problem. You'd think they would have had testing this before re;leasing the PB upgrade which triggered the problem. I'm no techie, but after debating on PB and using BB's for many years, this is becomeing to much of a hassle!!
Great products that don't work when you buy it, are simply junk!
10-24-2011 08:25 PM
11-27-2011 08:41 PM
01-09-2012 06:35 PM
Just purchased a playbook with OS 1.08.6067, and just confirmed that I have the latest version of Bridge. I cannot open any files attached to e-mails. The warning always comes as "Attachment too large". The reason for getting a Palybook in the first place was to be able to read PDF attachments to received e-mails - the phone screen is simply too small. Nop idea if I am BES or BIS, and don't knwo how to check.
01-09-2012 06:47 PM
Hi there I solved the problem downgrading the OS in my BB Bold 9700 from 6 to 5 version and my mail returned to normal full function, after that I upgraded again using my BB Desktop option to get the new upgrade... everythinhg is fine...