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Posts: 5
Registered: ‎10-06-2012
My Device: PlayBook
My Carrier: -
Accepted Solution

BB Id problem

If I update or download an app from the AppWorld the screen freezes with the text : Authenticating ... (and nothing appears). 

Visitor
Posts: 1
Registered: ‎10-06-2012
My Device: Playbook
My Carrier: Vodaphone

Re: BB Id problem

Hi when I try to download an application on my PlayBook which is around 400 MB, it will get to about 397MB and then the download will just freeze (my PlayBook dosn't just the download). Oh and also it seems to take along time to.

Any suggestions on why this might be? Cheers 
Posts: 90,310
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Id problem

I would suggest doing a restart on the PlayBook first.. (touch the battery icon > Restart) and then after reboot, connect to WiFi and try again.




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Developer
Posts: 31
Registered: ‎05-13-2011
My Device: PlayBook & Bold 9930
My Carrier: Verizon Wireless

Re: BB Id problem

I experienced the same problems installing a large app a few months ago. I ended up deleting some apps (temporarily) to free up some space on my PlayBook. After I installed the large app, I reinstalled the ones I deleted. Everything worked fine afterwards. PlayBook probably needed the extra space to work during the installation.

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