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New Contributor
belleleo
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook
Accepted Solution

BB PLAYBOoK WONT UPBATE MY App

Help my bb playbook wont update apps or when i try and buy an app it just say it can't connect to the wifi and that I need to connect it what happing here?? 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

Ok. Are you connected to WiFi at the time?

 

If so, then try restarting the Playbook... touch the upper right battery icon > Restart.

Now, reconnect to WiFi and try AppWorld again.

 

Good luck.




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New Contributor
belleleo
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook

Re: BB PLAYBOoK WONT UPBATE MY App

Hi, yes I'm using wifi now and writing this on BB PLAYBOOK. I turned playbook off then tried to upgrade one of my apps it just says that I need to connect to the wifi network.

 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

Ok. Did you turn it off and back on, or did you do exactly as I suggested?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
belleleo
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook

Re: BB PLAYBOoK WONT UPBATE MY App

Well I did just turn ot off and on! But I reread ur post and did what you said I restarted it and still wants me to connect to wifi 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

And after that did you reconnect to wifi?
Can you try another wifi router?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
belleleo
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook

Re: BB PLAYBOoK WONT UPBATE MY App

Ok I solved the problem 

I deleted the saved wifi connection and started again, reconnected to the same wifi connection and it worked 

Thanks for the help 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

You're welcome... doing just that would have been my next suggestion, glad you got it!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.