06-21-2011 10:16 AM
this usually solves it.
delete the BlueTooth Bridge profiles on both devices
Then perform a Battery pull please, with the BlackBerry smartphone powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
on Playbook press power button and both Vol + - buttons for 10 seconds to reboot it.
setup bridge again and see if it persists.
if that does not work, then we need to fix the BBM database.
This is a sure way to do it, It might take about 30 min depending on device and bootup times not included.
Backup BBM contacts to file or email account in BBM.
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
wipe the device (after doing a complete backup)
restore from back up everything except for BBM.
Follow this KB if needed http://www.blackberry.com/btsc/KB10339
check bridge after and restore BBM contacts/ join groups again.
let us know how you do.
06-22-2011 09:50 AM
From what I have heard it is a BBM issue and not the playbook/bridge issue.
06-22-2011 10:32 AM
If you did all the steps and Bridge is not working then maybe a call to support is in order.
01-11-2012 03:56 PM
True, it is a missed app for sure. hopefully they get it working after OS has been released.