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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Playbook
My Carrier: telus

BBM Messages not transfering

Have a BB Torch Bridged to 16gb Playbook. BBM messages are suddenly not transferring to the playbook although the message icon appears on the PB. I have restarted both devices and installed and uninstalled BB Bridgon Torch to no avail. Any suggestions?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BBM Messages not transfering

Hey ctc4793,

Welcome to the BlackBerry® Support Community Forums.

 

What version of BlackBerry Messenger do you have installed on the BlackBerry smartphone? And what software version are you using on the BlackBerry PlayBook tablet?

 

Thank you.

 

 

-HB

 

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New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Playbook
My Carrier: telus

Re: BBM Messages not transfering

BBM version on Phone - 7.0.0126

Playbook - 2.1.0.1314

 

Thanks for youe reply

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BBM Messages not transfering

[ Edited ]

Hey,

 

Can I have you go into BlackBerry Bridge on the BlackBerry smartphone> Highlight the PlayBook tablet> Press the Menu key> Device Properties> Is BBM selected?

 

Thanks. 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Playbook
My Carrier: telus

Re: BBM Messages not transfering

In answer to your question - yes - BBM is selected.

 

Since our last messages I actually deleted BBM from the apps and then reinstalled it (vs. uninstall then reinstall) and my problem is solved. Not sure if that was the fix or not but the BBM icon AND the messages are appearing on the playbook again. So far so good.

Thx for your interest and help.

 

 

Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BBM Messages not transfering

Hey ctc4793,

 

Thank you for the update, my next suggestion was to try reinstall BlackBerry Messenger, let me know if the issue reoccurs. 

 

Thanks.

 

 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!