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New Contributor
Samanody
Posts: 4
Registered: ‎06-06-2011
My Device: Blackberry 9780
My Carrier: Al-Jawal

BBM on Bridge not working

hey guys.

 

i have this problem that i can't figure out how to solve it. my BBM is not working on My Playbook Bridge. when i try to start it it gives me a White Screen with a green wheel in the middle.

 

i tries to delete all my contacts and gave it a try it worked but as soon as i restored my list it went back not working again.

 

did anyone face this before. its killing me actually.

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New Contributor
Samanody
Posts: 4
Registered: ‎06-06-2011
My Device: Blackberry 9780
My Carrier: Al-Jawal

Re: BBM on Bridge not working

just as an update ...... i deleted all my contacts and started to add hem one by one. it wroked, but as soon as i disconnected the bridge and reconnected again. it didnt work it took me back to the white screen with the green wheel

 

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New Contributor
naturaldisaster
Posts: 3
Registered: ‎06-06-2011
My Device: Playbook
My Carrier: TMN

Re: BBM on Bridge not working

hey there! :smileyhappy:

 

do you have the 1.0.3.1868 software installed on the playbook? check for software updates, maybe the problem is that you're running a lower software version.

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New Contributor
Samanody
Posts: 4
Registered: ‎06-06-2011
My Device: Blackberry 9780
My Carrier: Al-Jawal

Re: BBM on Bridge not working

i have the latest OS for the playbook 1.0.3.1868 and installed the latest Bridge and BBM from App World.
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Trusted Contributor
sebastianmoran
Posts: 173
Registered: ‎06-06-2011
My Device: Playbook
My Carrier: None

Re: BBM on Bridge not working

Do you have contacts, on BBM, with special characters, like * or + or stuff like that? Check this KB article:

 

http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26942&sliceID=1&command=show&forward=nonthr...

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New Contributor
Samanody
Posts: 4
Registered: ‎06-06-2011
My Device: Blackberry 9780
My Carrier: Al-Jawal

Re: BBM on Bridge not working

i tried this just now and the same thing ..... but as per the article its something that RIM knows about it and they are working on an official solution.
i hope they get it soon
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Trusted Contributor
sebastianmoran
Posts: 173
Registered: ‎06-06-2011
My Device: Playbook
My Carrier: None

Re: BBM on Bridge not working

What a pity, the workaround wasn't enough. Good luck!
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