Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
ruckus7979
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry Playbook
My Carrier: Rogers

BBM with Playbook / Torch

Anyone having success after installing the new bridge software on both the Torch and the Playbook?  Everything is functional EXCEPT the BBM.  I tested it with a friends bold and it works fine.

 

I followed some online forums about uninstalling the bridge software, rebooting both devices, reinstalling the software, repairing the bluetooth and waiting 5 minutes but that doesn't work.

 

Any help would be appreciated.

 

16g Playbook, OS 1.0.3.1868

Bridge sofware on Torch 9800 is 1.0.0.83

Rogers Network in Canada

 

Thanks!

Please use plain text.
New Member
johnnybebad2
Posts: 1
Registered: ‎05-06-2011
My Device: playbook
My Carrier: bell

Re: BBM with Playbook / Torch

hey

i had to do an update on the torch as i found out by reading in some other forums in order for the new bbm would work.  i have no issues and have been using it ever since.  Go into options on phone...device...and look for software updates...from there it should prompt you...let me know if this helped.

 

john

Please use plain text.
New Contributor
ruckus7979
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry Playbook
My Carrier: Rogers

Re: BBM with Playbook / Torch

I appreciate the info, I did try to see if there was a software update but it shows that I'm all up to date.

Please use plain text.
Contributor
Meaghie02
Posts: 39
Registered: ‎04-20-2011
My Device: Torch 9800
My Carrier: Telus

Re: BBM with Playbook / Torch

on my playbook, the bbm icon in the top left hand corner seems to be there all the time even when there are no messages to view. i have a torch & there is no icon. any suggestions?
Please use plain text.
Contributor
SacredRide
Posts: 24
Registered: ‎04-21-2011
My Device: Playbook & Torch
My Carrier: Telus

Re: BBM with Playbook / Torch

Meaghie02,

I have found 2 solutions for the same problem. First try closing the messages window (or even all the opened windows).

I find that will work most of the time, but if it doesn't, then the solution would be a full restart.
Please use plain text.
New Member
Alya123
Posts: 1
Registered: ‎05-08-2011
My Device: Playbook
My Carrier: Rogers

Re: BBM with Playbook / Torch

i am having the exact same problems and its very frustrating but i have figured out a way....it works but it sometimes doesnt.. i uninstall blackberry messenger and the bridge from my phone and then reinstall it from App world on my phone.....BBM seems to work after that

 

you can give it a try and see how it goes for you

 

I was wondering if anyone is having a problem connecting their playbook to their computers after the update?

Please use plain text.
New Contributor
ruckus7979
Posts: 3
Registered: ‎05-06-2011
My Device: Blackberry Playbook
My Carrier: Rogers

Re: BBM with Playbook / Torch

After being unable to get this working, I ended up calling the support line.  Here is what they told me and it worked.

 

1. Unpair the devices

2. Uninstall the BB Bridge software

3. Uninstall BBM from my phone

4. Reboot both devices

5. Install the BB Bridge software

6. Pair the devices

7. Install BBM on the Torch

8. Bridge the device

 

The key was making sure you installed the BBM AFTER the BB Bridge software.

 

Thanks for the comments!

Please use plain text.