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BlackBerry® PlayBook™

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New Contributor
bunmi1961
Posts: 3
Registered: ‎10-06-2013
My Device: blackberr playbook

BLACKBERRY Playbook malfunctioning

My playbook is generally malfunctioning, the camera gives error message,, it does not take pictures anymore, l want to reinstall the bible it gives error message what do l do?I also need to know how to relaod it please help

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: BLACKBERRY Playbook malfunctioning

What error are you getting with the camera. Is it "error.4003 picture"

 

You'll find the info on how to reload your BlackBerry Playbook here

 

http://btsc.webapps.blackberry.com/btsc/
viewdocument.do?externalId=KB34045&slice
Id=2&cmd=displayKC&docType=kc&noCount=tr
ue&ViewedDocsListHelper=com.kanisa.apps.
common.BaseViewedDocsListHelperImpl

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: BLACKBERRY Playbook malfunctioning

If it is the same error mentioned in my response, I shall tell you a lot of people are experiencing this error.

 

Try reading the this thread to check for some tips on what to do

 

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Camera-App-Not-Working-quot-error-4003-qu...

 

If the problem still persists try contacting BlackBerry

 

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805


BlackBerry® Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Gebührenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

help@blackberry.com

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
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New Contributor
bunmi1961
Posts: 3
Registered: ‎10-06-2013
My Device: blackberr playbook

Re: BLACKBERRY Playbook malfunctioning

Yes that is the message. 

 

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: BLACKBERRY Playbook malfunctioning

Sometimes you can solve an issue just by Binging it on.. :smileyhappy:

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JSanders
Posts: 85,624
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY Playbook malfunctioning

[ Edited ]

Error 4003 is generally not fixable by the user, but you can attempt an OS reload as below.

If that doesn't work, seek warranty repair from your Playbook support number or the seller.

 


 


1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
bunmi1961
Posts: 3
Registered: ‎10-06-2013
My Device: blackberr playbook

Re: BLACKBERRY Playbook malfunctioning

Thanks l have started the process .Will inform you of development

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