07-13-2012 11:54 AM
I have read the other posts about the weird procedure to follow in case your Playbook won't charge; However, mine sort of recoved to a point trying the red button+vol up+vol dn buttons but then a few days later it went back to not holding a charge or charging and the battery is now at 0% despite everything I try. It will power up if connected using the supplied wall power charger but it never charges up. If I unplug it, it will immediately power down due to low battery. It will boot up without the charger but again it will immediately power down.
Also, in case I need to have it repaired, does anyone have a USA email for warrantry repair? I tried the website but it tells me it is out of warranty as the stated warranty on the website is 90 days but the booklet that came with the Playbook shows 1 year.
07-13-2012 12:01 PM - edited 07-13-2012 12:02 PM
WillH, if you're getting a bootup, that's great. KEEP IT CHARGING 24+ hours...
Any Red, or yellow/orange LED activity, good. Keep charging.
If you need Playbook support: http://us.blackberry.com/support/tablets/playbook/
Call them anyway, RIM has been quite generous with support on charging issues.
07-13-2012 12:16 PM
Have had it plugged in at least 24 hours with same result. Was getting the pulsing green LED but right now with it booted into the OS, no color is showing (red, green orange or otherwise).
What an archaic procedure and problem for what is probably a very common thing: A run down battery. Another product that is not ready for the everyday consumer if you ask me. Having just experienced 2 years of growing pains with the new TIVO Premiere, it looks like this is becoming a common practice with companies nowadays: Release and sell products that are not finished or don't have all the bugs worked out.
07-13-2012 12:20 PM
Keep charging. You're actually in a good place if it's booting.
LEAVE IT CONNECTED TO THE CHARGER when you press the power key + Up volume key for 20 seconds.