BlackBerry® PlayBook™

[OanaEBorhan]

My playbook battery has died. I tried all kind of tricks to bring it back (plug and unplug almost 30 times in a row for example), connect it to the computer, resetting (about 20 times probably, when it was plugged it, when it wasn't).

Now after the red light, there is a green light which keeps on flashing.

Try to switch it on, the message with Battery critical low level and connect to a power source comes on.

Have you got any suggestions? Please help??? Much appreciated

[JSanders Resident Expert · Accepted solution]

Your PlayBook is at a very low battery level. It simply needs charging for a LONG period of time, several hours, maybe 24 hours, with a known good RIM OEM Playbook wall outlet charger.

Read this: 

Article ID: KB27705 BlackBerry PlayBook Power - Battery charge and discharge characteristics

Article ID: KB26667 Battery and power guide for the BlackBerry PlayBook

Article ID: KB26855 The BlackBerry PlayBook tablet battery drains faster than normal or has irregular fluctuations in the battery level

[OanaEBorhan]

Yeah, thanks for the reply. Managed to revive it eventually. But everything I had on my playbook is lost. What a dissapointment. Waste of money.

[JSanders Resident Expert]

What did you do to revive it?

What all data was lost?

[OanaEBorhan]

Everything I had. Photos,apps, documents, all gone. 

To revive it, I have spent the last 5 hours plugging it, unplugging it, resetting it, following whatever tips I could find on the forums. After doing that, I just switch it on and it was 18% charged so I kept on doing that until I was able to install the updates. But it was exactly as if I just bought it. Everything I had on it was lost.

[JSanders Resident Expert · Accepted solution]

So what you did was what is referred to a "debrick" or complete device wipe and OS reload.

Have you EVERY backed up your Playbook to the PC before using the Desktop Software? If so, you can restore that data.

[OanaEBorhan]

Will do that from now on. I only used my PlayBook for 2 weeks before this happened. Then I thought it was a factory problem, so I wanted to give it back, I didn't know it was a very common problem. From now on I will make sure I keep my PlayBook charged so I don't have to spend again so much time on reviving it. I was disappointed to find myself in this situation, but it's all sorted now so I will be more careful in the future. Thank you for all the help.