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BlackBerry® PlayBook™

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New Contributor
marionkelt
Posts: 2
Registered: ‎12-28-2012
My Device: BlackBerry PlayBook
My Carrier: BT
Accepted Solution

Battery problem

hi my playbook won't charge. display light acts as if charging by pulsing and changing to green, but no charge. Battery icon shows red with lightning bolt. PlayBook purchased June 2012. Do I need new internal battery? Am I covered by guarantee? Tried twitter feed but nobody answered. Any ideas? Thanks  

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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery problem

LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds.

You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on. Keep charging.




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New Contributor
marionkelt
Posts: 2
Registered: ‎12-28-2012
My Device: BlackBerry PlayBook
My Carrier: BT

Re: Battery problem

Thanks so much that worked fine. Notice it likes it's own charger best rather than the bb phone one. Big hugs and happy hogmanay when it comes :Clap:

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JSanders
Posts: 83,996
Likes: 22,841
Solutions: 5,881
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery problem


marionkelt wrote:

Thanks so much that worked fine. Notice it likes it's own charger best rather than the bb phone one. Big hugs and happy hogmanay when it comes :Clap:


You're very welcome! And having a bit of Scotch blood in me, I appreciate your well wishes.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.