BlackBerry® PlayBook™

[JSanders Resident Expert]

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auntyval wrote:
This solved my problem - thanks Blackberry Support. So glad I found you!

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You're welcome, good luck!

[Oliviaccs]

when i turn my blackberry tablet on it stays on the homescreen that says 'blackberry' and then stays like that, now and again it turns itself off and then on again and still stays the same, ihave tried holding down power button and volume button together and it switches off but when it comes back on nothings changed?

[auntyval]

The advice I received was to hold down both volume buttons (up + down ) plus on/off button for 10 seconds. My tablet then came 'back to life'!  Try it and see if it works for you. Good luck. 

[tenthline]

My playbook froze when I changed the font size of a downloaded manual. I tried restarting and the screen went blank and I couldn't power it back on. Your soft reset didn't work but the HArd Reset did. Thanks a lot.

[auntyval]

Hi. Thanks for your message. I'm so pleased to have been useful! Best wishes.......

[theshinyman]

I've never been a member of any forum anywhere. I'm glad I joined this one and thrilled I found your post.

It REALLY saved my bacon! Thank you.

[auntyval]

So glad that the advice I was given has been helpful to you too!

Best wishes

[perryy]

Pls help. I downloaded the latest playbook OS and as I was on the installing stage , I got an error message that the installation process has been interrupted. I tried this for about 5 times and I then decided to wipe the tab and start the process again. But I was wrong, the problem continued and I was unable to update d playbook. When it failed again for another 4 times, I was forced to click on the update later that pop up on the screen during the update and I'm now left with just the browser on my screen. Any help pls?

[JSanders Resident Expert]

You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.