can i ask you what smartphone model are you using? and whats your smartphone device version using?
did you had the latest device software version on your smartphone?
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
On your smartphone device, type in a new message MYVER and a space after to see and report back please.
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try this, delete your blackberry brige app and erase the bluetooth profiles, then restart smartphone and install bridge again.