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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Blackberry ID password recovery

A friend has a Playbook, but has forgotten her Blackberry ID password.  Even with the recovery question, she can not come up with the correct pw.

 

She is down to one last attempt before it gets locked.

 

So what can we do? Factory sercurity reset, make a new Blackberry ID account, and start all over?

 

If the Playbook is reset, will it work if she creates a new Blackberry ID and password?

 

Thanks in advance.

JSanders
Posts: 87,301
Likes: 23,334
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password recovery

After the tenth wrong password entry, it won't lock, it wipe go though a lengthy wipe of personal information, contacts etc. and basically be factory reset.

 

Then she can use a new BBID with a different email account, and start all over.




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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Re: Blackberry ID password recovery

Thanks, that is what I understood from what I could find.  That will be the likely outcome.

 

I've also read that if you still have the original account verification email, you can delete your original BBID account from a link provided on the email, and then sign up again using the same email account.  I've told her to look for that email, and if nothing, we will have to do the wipe and start over with a new BBID.

JSanders
Posts: 87,301
Likes: 23,334
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password recovery

That is correct. With a new BBID she will lose only purchased App World apps and need to repurchase them.




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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Re: Blackberry ID password recovery

Well, it looks like some erroneous information.  We found the original email and used the link at the bottom to cancel her original account.  We then created a new Blaclberry ID with the same email address.  Tired signing in on the Playbook with the 'new' account, but it won't accept it.  It says "You can not change users on this Playbook. Please login with the original BBID used on this Playbook." 

 

So i guess, even though the email address is the same, the Playbook sees it as a new account. 

 

Friggin Blackberry :smileymad:

 

JSanders
Posts: 87,301
Likes: 23,334
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password recovery

do a back up of the device device using the Desktop Software.

Wipe the device.

Login with the "new" BBID.




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New Member
AHenderson
Posts: 1
Registered: ‎12-31-2013
My Device: Blackberry Playbook

Re: Blackberry ID password recovery

[ Edited ]

I got a used Blackberry Playbook for Christmas and I am having trouble with changing the BBID.  I have tried all the above conversations.  Any other suggestions?  Or how do you wipe it?

 

Thanks

JSanders
Posts: 87,301
Likes: 23,334
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password recovery

How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Visitor
Chikatg
Posts: 1
Registered: ‎01-01-2014
My Device: playbook

Re: Blackberry ID password recovery

I forgot my password and answer to my secret question and after series of trials I've been barred with one more chance to try and entre the answer to my secret question....what do I do?

Tough I have a bbid on my phone but it wont work on the playbook since they are different and the playbook wont accept it.

What do I do???

JSanders
Posts: 87,301
Likes: 23,334
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID password recovery

You are speaking of the BBID on your PlayBook?

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password

 

After the next try your BBID entry will only be locked for about 15 minutes and then you may try again.

 

ALSO, go to www.bbid.com and test your login there.

 

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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