Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
Yesterday, the playbook was working fine and today I connected it to the PC and nothing worked. The PC would not recognize the playbook. I uninstalled the desktop software and reinstalled it to no avail. I also tried charging it and it would not charge. I bought the product in November 2011. Should I return it to where I bought it (BestBuy)? Also, it should be still covered under warranty correct?
The PB has 1 year warrantyRim Support Tel: Canada Toll Free: 1-877-644-8405 United States Toll Free: 1-877-644-8410 Puerto Rico Toll Free: 1-855-651-4936 Email: playbooksupport@blackberry.com (UK Support) 0800 096 2805
Thanks. I already knew about the warranty. So do I call Blackberry, and then bring it back to BestBuy for repair? I only bought the product the end of November 2011.
I don't work for RIM but I think they send you a box to ship it to them, I believe all shipping cost are paid by them, they will fix it and ship it back to you. Now did you insert the plug the wrong way and damage the connector inside the PB?
I have the same problem. It worked fine for a few weeks that I was able to enjoy it before the usb port came loose, now I'm tryign to find other ways to charge it. If you tried to charge it upside down then the usb port may have been damaged. A repair guy wanted $89.00 to fix it in an hour (ya right haven't seen any one fix some thing like that in an hour) Also if it's not under warenty, and the warenty only covers you for a few months then places like Best Buy won't be able to do any thing for you. If you can wait a few weeks ship it back to rim and have the usb port repaired or contact rim and see if they will replace the playbook.
