Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Member
Posts: 1
Registered: ‎01-10-2013
My Device: Blackberry Playbook

Blackberry Playbook Security swipe problem

I ran the Security swipe on my Blackberry palybook as the playbook used to belong to someone else and I needed to set it up with my credentials. Unfortunately, when I reach the agreement ID screen, I cannot select a country in order to view the applicable ID agreement and therefore I cannot proceed and further.

 

Please help

 

Regards

 

Jill

Super Contributor
Posts: 349
Registered: ‎01-02-2013
My Device: pb

Re: Blackberry Playbook Security swipe problem

Two most common reasons are

  1. Poor WiFi connection or
  2. Trying to set up in a country or language not supported by RIM's political/commercial policies.

for 1. try a free hotspot or another wifi rouer.  Or if that's inconvenient,  ensure your router is set up with wireless encryption WPA2 (personal) type AES.

If that fails come back with your country and language you are trying to use. 

___________________
Forums Veteran I
Posts: 1,938
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860

Re: Blackberry Playbook Security swipe problem

I agree with Texas. Problem is most likely incorrect settings in the router.