BlackBerry® PlayBook™

[pachi-bb]

Help! I've tried resetting the tablet, updating the software.  The tablet shows it is connected to the Windows 8 computer.  The Blackberry Desktop Software cannot connect with the tablet. It lists under devices but it cannot connect. Help!

[FrankieS]

Hi pachi-bb,

Welcome to the Support Community!

Sorry to hear about the issue you are having connecting with the BlackBerry Desktop Software. To resolve this issue, I would recommend trying the second set of articles listed in the following KB article to help  troubleshoot any connectivity issues. "Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook" http://bbry.lv/Vy4v1G

Please let me know if this helps.

[TexTucker]

There is also a need for Windows8 users to install .net  http://www.blackberry.com/btsc/KB32926

[David54-84392]

Hi,

I'm having the same problem.  I'm using Windows 7 on Sony Vaio laptop.

On connection:

The Playbook screen 'Connected to Computer' appeares on the Playbook...

The PC Blackberry Desktop recognises the USB connection:

.. says it is connecting to the Blackberry device ..

.. then it gives message 'Problem connecting to your Blackberry Device' ...

The Playbook does not appear as a separate drive attached to my computer on my explorer file view.

When I check connected devices - Blackberry Device Manager - Volumes - I see that the volume is reported as not connected.

.....?

[airbornesapper]

None of this does anything...

The BlackBerry PlayBook appears in Windows Device Manager but the Desktop Software does not detect the connected BlackBerry PlayBook.
KB28444 - The BlackBerry PlayBook is not directly connected to the system.
KB13331 - Power Management is enabled on the system.
KB28456 - Selective Suspend is enabled on the system.
KB28458 - User Account Control is disabled on the system
KB28457 - Administrative rights have not been correctly propagated to the BlackBerry Desktop Software
KB26745 - A personal firewall is blocking USB network connectivity to the BlackBerry PlayBook