01-05-2014 08:26 AM
Bought my two children a playbook each last Christmas. They were fine for the first six months but have had problem after problem with charging and battery life ever since. It has now come to the point that the playbooks haven't been used for the past few months and are sat on the computer desk, unused!! The chargers do not connect-they're plugged in, but the connection doesn't get through. I have also bough numerous other compatible chargers but have had the same problem with them so we now know it is the playbook rather than the charger.
Has anyone else had this problem? HELP!! We don't want to waste the money we spent on two Playbooks only a year ago-I don't think six months use is acceptable from a piece of technology such as this.
01-05-2014 04:16 PM
Welcome to the BlackBerry Support Community Forums.
If you're receiving the flashing green LED light, it sounds like the BlackBerry PlayBook battery is completely drained. I suggest plugged the BlackBerry PlayBook into the wall charger for several hours to get a charge again.
Let me know if the issue still persists after charging it after several hours.
VIA | ViciousFerret
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-06-2014 12:14 PM
possible your charger is the issue, my kids have wrecked a few and we now use a magnetic charger instead
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-09-2014 04:23 PM
I have the same problem. If I feel carefully when pluggng in the micro-usb charging connection I can feel it rocking and not secure.I called Blackberry some months ago and was advised that I had damaged the female socket by plugging in the micro-usb up-side down. You would have thought that this type of problem would have been designed out long ago !!!!!!!!!!!! You can get around the charging problem, I am advised, by purchasing a charger which connects to the socket with the 3 large pins adjacent to the micro-usb connection. These are available from Amazon for about $20.00 I have yet to implement this and am now startng to investigate whether connectin can be achieved for downloading data via the HDMI connection as the micro-usb is out of order I am also wanting to find out the cost of having the device repaired. This is frustrated by not being able to access registration on the Blackberry internet site and no phone no available.
01-09-2014 04:35 PM
Thank you for your response.
I am disgusted with Blackberry-they have no real contact details and don't want to know regarding our problem. I am now going to find the connectors that you suggest and I will report back.