BlackBerry® PlayBook™

[jaimebaez]

Hi, I'm an owner of a PB 64gb since january 2012, couple of moth ago my PB wont charge more than 82%. I reset the device and now wont charge more than 49%. Please help, thanks

[Wolf359]

My first recommendation is to contact support at the number below:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

[JSanders Resident Expert]

hey, I've chatted with you on Twitter.

I'd also recommend the above. Meanwhile, I am going to ask another user here to review this thread.

[peter9477]

Jaimebaez, you might want to check whether your device is merely misreporting charge level, since this is something calculated by the OS based on its auto-calibration which can sometimes be inaccurate.

To verify what your *actual* capacity is, consider performing the "drain test" I described in this post: http://forums.crackberry.com/blackberry-playbook-f222/battery-health-677976/#post6931987  Based on that you will know whether the battery is actually fine, or whether you really are getting less energy out of it than is usual.

Also note that although you can do that (as mentioned there) without my Battery Guru app, buying it has helped many people troubleshoot battery and charging problems. Some have been able to confirm that their device is defective and get an RMA from RIM to have it replaced or repaired.

[JSanders Resident Expert]

Thanks, Peter! The app is definitely good for me.