12-30-2012 09:37 AM
Hi, I'm an owner of a PB 64gb since january 2012, couple of moth ago my PB wont charge more than 82%. I reset the device and now wont charge more than 49%. Please help, thanks
12-30-2012 09:43 AM - edited 12-30-2012 09:43 AM
My first recommendation is to contact support at the number below:
12-30-2012 11:00 AM
hey, I've chatted with you on Twitter.
I'd also recommend the above. Meanwhile, I am going to ask another user here to review this thread.
12-30-2012 11:17 AM
Jaimebaez, you might want to check whether your device is merely misreporting charge level, since this is something calculated by the OS based on its auto-calibration which can sometimes be inaccurate.
To verify what your *actual* capacity is, consider performing the "drain test" I described in this post: http://forums.crackberry.com/blackberry-playbook-f
Also note that although you can do that (as mentioned there) without my Battery Guru app, buying it has helped many people troubleshoot battery and charging problems. Some have been able to confirm that their device is defective and get an RMA from RIM to have it replaced or repaired.
12-30-2012 11:57 AM
Thanks, Peter! The app is definitely good for me.