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jaimebaez
Posts: 1
Registered: ‎12-30-2012
My Device: Blackberry Playbook
My Carrier: Orange

Blackberry Playbook wont charge more than 82%

Hi, I'm an owner of a PB 64gb since january 2012, couple of moth ago my PB wont charge more than 82%. I reset the device and now wont charge more than 49%. Please help, thanks

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Blackberry Playbook wont charge more than 82%

[ Edited ]

My first recommendation is to contact support at the number below:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

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JSanders
Posts: 82,571
Likes: 22,621
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Playbook wont charge more than 82%

hey, I've chatted with you on Twitter.

I'd also recommend the above. Meanwhile, I am going to ask another user here to review this thread.

 

 




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Developer
peter9477
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Blackberry Playbook wont charge more than 82%

Jaimebaez, you might want to check whether your device is merely misreporting charge level, since this is something calculated by the OS based on its auto-calibration which can sometimes be inaccurate.

 

To verify what your *actual* capacity is, consider performing the "drain test" I described in this post: http://forums.crackberry.com/blackberry-playbook-f222/battery-health-677976/#post6931987  Based on that you will know whether the battery is actually fine, or whether you really are getting less energy out of it than is usual.

 

Also note that although you can do that (as mentioned there) without my Battery Guru app, buying it has helped many people troubleshoot battery and charging problems. Some have been able to confirm that their device is defective and get an RMA from RIM to have it replaced or repaired.


Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
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JSanders
Posts: 82,571
Likes: 22,621
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Playbook wont charge more than 82%

Thanks, Peter! The app is definitely good for me.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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