Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: Playbook 32g
My Carrier: Rogers

Blackberry playbook won't go past boot screen

Playbook keeps freezing we rebooted by holding the power button for 10seconds now we can't get pAst boot screen. Just gets stuck there and doesn't get to icons screen. Any suggestions?
Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry playbook won't go past boot screen

Call support at this number:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

 

You may have to reload the software using the desktop manager, but see what support says first.

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Forums Veteran I
Posts: 1,941
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860
My Carrier: Teksavvy

Re: Blackberry playbook won't go past boot screen

If the batteries are low the PlayBook will not go past the bootup screen. It will sit there until the batteries are charged. Connect the PlayBook to the charger and recharge.
New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: Playbook 32g
My Carrier: Rogers

Re: Blackberry playbook won't go past boot screen

the playbook is fully charged.
Forums Veteran I
Posts: 1,941
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860
My Carrier: Teksavvy

Re: Blackberry playbook won't go past boot screen

Try this. Unplug your router. Reboot your PlayBook. Does it complete the startup process. Report back.