BlackBerry® PlayBook™

[kanwarsunil]

I have been using my Playbook for now over a week and bridge worked fine until today. I  deleted it and tried to reinstall it but phone is unable to authenticate it. The two devices are connected via Bluetooth. 

Can anybody tell me what is the issue here?

[JSanders Resident Expert · Accepted solution]

Reboot the smartphone (powered on, battery out a minute, replace to reboot) and reset the Playbook (touch the battery icon > reset) and try the pairing again.

[kanwarsunil]

thanks, it works. I removed all pairing before the reboot. Had no issues resetting it.

[surelyk]

I had the same problem earlier this spring.  I re-booted the phone, re-booted the playbook, removed and re-installed the brige on my phone, over and over and over.  RIM tech support was very good, and walked me through all the steps OVER AND OVER AND OVER!  I created and submitted error logs ad nauseum and they were never able to resolve the problem.  Finally, the sent me a new playbook which worked just fine.  UNTIL NOW . . . when it is starting to do the same thing.  It is very frustrating to have to re-start the playbook and then do a manual pairing to get the thing running. 

Is there a bluetooth probem that they have not been able to resolve?  Or is the bluetooth connection something that wears out over the course of (a short!) time? 

[JSanders Resident Expert]

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surelyk wrote:
 

Is there a bluetooth probem that they have not been able to resolve?  Or is the bluetooth connection something that wears out over the course of (a short!) time? 

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Personally, I don't think that's the problem.

Can you do what the user above you has done?

[surelyk]

Ok, I have done this and will wait to see if it lasts!  I also had no problem deleting the connection and then adding it again.  Thanks!