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New Contributor
jlretzer
Posts: 4
Registered: ‎11-25-2012
My Device: Playbook
My Carrier: Sprint

Browser Won't Finish Pages

My browser has stopped working. The blue bar across the top goes a third or halfway across, and then nothing else happens. It just stays stalled there.

 

It also won't open links. I tap on the link as before and then nothing happens.

 

Dolphin works fine, however, as does every other internet connected app.

 

Fix?

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Browser Won't Finish Pages

Hey jlretzer,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.


Can you provide the following information:

 

1.  BlackBerry® PlayBook™ tablet OS version.

2.  What websites do you notice this happening to?

3. Are you using BlackBerry® Bridge as well?

4. When did the issue first start?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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New Contributor
jlretzer
Posts: 4
Registered: ‎11-25-2012
My Device: Playbook
My Carrier: Sprint

Re: Browser Won't Finish Pages

OS installed is 2.1.01088

 

It happens on every site I try.

 

I first noticed it this past weekend. 

 

I don't use BB Bridge

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Browser Won't Finish Pages

Hey jlretzer,

 

Thanks for the quick reply.

 

The next steps I will get you to do is to clear the browser cache and cookies:

 

  1. Tap Browser.
  2. Swipe Down from the top of the bezel.
  3. Tap Settings.
  4. Tap Privacy & Security.
  5. Tap Clear All

Then restart the BlackBerry® PlayBook™ tablet by holding the power and + volume key for 5 seconds and then test the browser.

 

I look forward to your reply.

 

Cheers. 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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New Contributor
jlretzer
Posts: 4
Registered: ‎11-25-2012
My Device: Playbook
My Carrier: Sprint

Re: Browser Won't Finish Pages

I wish I could tell you it works, but my touchscreen has now become completely unresponsive. Tap it and nothing happens. I turned it off and on, and it worked a bit, but then became unresponsive again.

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Browser Won't Finish Pages

jlretzer,

 

Thanks for the reply.

 

I'm going to suggest reloading the BlackBerry PlayBook OS, follow the steps below:

 

  1. Ensure that BlackBerry® Desktop Software 7.1  is installed on your PC or BlackBerry® Desktop Software 2.4 (Mac OS)
  2. Ensure the computer has an internet connection.
  3. Launch the BlackBerry Desktop Software.
    Note: A backup of the BlackBerry® PlayBook™ should be tried before a reload.
  4. Turn off the BlackBerry PlayBook. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
  5. Connect the BlackBerry PlayBook to the computer.
  6. When prompted with BlackBerry Desktop Software cannot communicate with the connected device, click Update and then click Repair allow the update to be downloaded and installed on the BlackBerry PlayBook.

     

    Once this is completed, test the touch screen again for the next 24 hours if it stops again.  Then we will need to repair the BlackBerry Tablet.

For repair options you will need to contact our PlayBook Support team which can be found by going here: http://t.co/bagg7m3

 

Let me know if you have any more questions.

 

Cheers.

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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New Contributor
jlretzer
Posts: 4
Registered: ‎11-25-2012
My Device: Playbook
My Carrier: Sprint

Re: Browser Won't Finish Pages

It looks to me as though I'm out of luck on the repair options, right. It seems as though that's for 90 days. I was an earlier adopter and mine is now nearly 2 years old.

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