From reading your previous posts, it looks like you had a broken screen?
Did you try to go through the 90day free support. They do give telephone #'s you can contact them by.
What did they state was the repair, a screen replacement? Did Blackberry claim the damage was from abuse?
You say they sent you a refurbished item.
If it were showing signs of previous use or the security seal sticker was showing signs of being opened, I would have sent it back immediately.
In any case, I hope you get your problem resolved, good luck.
btw, I did have a half screen on start up one time. The bottom half of the screen was white and scrambled with lines through it. Only could see my wallpaper on the top half. I was attempting to turn it on while aboard an airplane. I simply turned it off and restarted it without any further issue.
