If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
arlasko
Posts: 5
Registered: ‎11-21-2012
My Device: PlayBook
My Carrier: MTS Mobility

Camera and Video error 4003 on PlayBook

When I attempt to take a picture or video I get the following messages respectively:

error.4003 pic

error.4003 video

 

And there is just black screen.

 

The video camera will start if I use the video chat

Please use plain text.
MrC
New Contributor
MrC
Posts: 6
Registered: ‎06-24-2011
My Device: BBz10 PIN: 2AB14EC7 - 32G PB PIN: 50110033
My Carrier: AT&T

Re: Camera and Video error 4003 on PlayBook

You will have to call technical support.  They will start the RMA Process. They will have you send it in so they can either fix it or send you a new one.  Just experienced the same thing a week ago. There currently is no fix for it. Seems to be a software issue in the newest update. Below is the KB article from the Blackberry Knowledge base to support what I'm saying:

 

http://www.blackberry.com/btsc/KB30341

 

Call tech support @ 1-877-644-8410 / 8405 (CA) for support.  They will get you straightened out.  :Batman:

 

Mr.C
Please use plain text.