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New Contributor
inkqbus
Posts: 6
Registered: ‎10-12-2012
My Device: PlayBook

Re: Camera error 4003

I think it's a software. Issue and I think eventually they will get a solution to the problem hopefully sooner than later 

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Contributor
joe88eng
Posts: 10
Registered: ‎02-22-2012
My Device: Playbook

Re: Camera error 4003

I have the same problem since the last update. I guess we will have to wait for the next update. I tried rebooting several times, didnt help

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Guru I
John_Clark
Posts: 15,998
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Camera error 4003

I think I've mentioned in this thread that its usually a hardware failure and a software update isn't likely going to fix it. You should contact RIM Support to RMA the device.
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Contributor
joe88eng
Posts: 10
Registered: ‎02-22-2012
My Device: Playbook

Re: Camera error 4003

I don't think it's a hardware failure because it started to happen right after an OS update. I believe other people saw this issue after the update too.

 

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New Contributor
bevygee
Posts: 2
Registered: ‎10-17-2012
My Device: Playbook, Bold 9900

Re: Camera error 4003

Nothing that I did on my end worked. So I called RIM support. They authorized an RMA (return merchandise), sent me a prepaid box for the Playbook. I got it back in less than 10 days. No hassle.

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Guru I
John_Clark
Posts: 15,998
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Camera error 4003

I realize when it happened. I Also have seen the error many times on this and other forums. It always ends up being sent back to RIM for repair just like what bevygee describes.

Contact RIM support.
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Super Contributor
TexTucker
Posts: 349
Registered: ‎01-02-2013
My Device: pb

Re: Camera error 4003


joe88eng wrote:

I don't think it's a hardware failure because it started to happen right after an OS update. I believe other people saw this issue after the update too.

 


Coincidence. It's the oldest bad assumption in the book.  

 

Stuff just happens, and sometimes it's around the time of an update. 

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New Member
nishantvpatel
Posts: 1
Registered: ‎02-13-2012
My Device: Playbook 64 GB

Re: Camera error 4003

Mine too stopped working right after the update on 2.1.0.1314. I too believe its a software bug that somehow didnt get caught during your regression tests. Is it possible to downgrade the OS? 

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Guru I
John_Clark
Posts: 15,998
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Camera error 4003

Its not a software issue. It often occurs after a software update but that's where it ends. Contact BlackBerry Support. They will fix you up if it's less than a year old.  

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New Contributor
probsat
Posts: 6
Registered: ‎02-27-2013
My Device: Plybook

Re: Camera error 4003

Hello

 

I also have the same error code I have been trying for hours to contact RIM with no luck. Did manage to find an email but they replied back saying

 

Thank you for contacting BlackBerry® Customer Support. We are sorry but we are unable to process your request.  If you would like to follow up on an existing incident, please email your request to playbooksupport@blackberry.com  I tried the links but of no use at all, very impressed with the playbook though .

 

cheers

 

psat

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