01-06-2013 08:36 PM
01-07-2013 01:29 AM
Nothing that I did on my end worked. So I called RIM support. They authorized an RMA (return merchandise), sent me a prepaid box for the Playbook. I got it back in less than 10 days. No hassle.
01-07-2013 02:26 AM
01-07-2013 05:36 AM
I don't think it's a hardware failure because it started to happen right after an OS update. I believe other people saw this issue after the update too.
Coincidence. It's the oldest bad assumption in the book.
Stuff just happens, and sometimes it's around the time of an update.
02-04-2013 11:26 PM
Mine too stopped working right after the update on 18.104.22.1684. I too believe its a software bug that somehow didnt get caught during your regression tests. Is it possible to downgrade the OS?
02-04-2013 11:42 PM
Its not a software issue. It often occurs after a software update but that's where it ends. Contact BlackBerry Support. They will fix you up if it's less than a year old.
02-27-2013 06:43 PM
I also have the same error code I have been trying for hours to contact RIM with no luck. Did manage to find an email but they replied back saying
Thank you for contacting BlackBerry® Customer Support. We are sorry but we are unable to process your request. If you would like to follow up on an existing incident, please email your request to firstname.lastname@example.org I tried the links but of no use at all, very impressed with the playbook though .