BlackBerry® PlayBook™

[inkqbus]

I think it's a software. Issue and I think eventually they will get a solution to the problem hopefully sooner than later 

[joe88eng]

I have the same problem since the last update. I guess we will have to wait for the next update. I tried rebooting several times, didnt help

[John_Clark]

I think I've mentioned in this thread that its usually a hardware failure and a software update isn't likely going to fix it. You should contact RIM Support to RMA the device.

[joe88eng]

I don't think it's a hardware failure because it started to happen right after an OS update. I believe other people saw this issue after the update too.

[bevygee]

Nothing that I did on my end worked. So I called RIM support. They authorized an RMA (return merchandise), sent me a prepaid box for the Playbook. I got it back in less than 10 days. No hassle.

[John_Clark]

I realize when it happened. I Also have seen the error many times on this and other forums. It always ends up being sent back to RIM for repair just like what bevygee describes.

Contact RIM support.

[TexTucker]

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joe88eng wrote:

I don't think it's a hardware failure because it started to happen right after an OS update. I believe other people saw this issue after the update too.

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Coincidence. It's the oldest bad assumption in the book.  

Stuff just happens, and sometimes it's around the time of an update. 

[nishantvpatel]

Mine too stopped working right after the update on 2.1.0.1314. I too believe its a software bug that somehow didnt get caught during your regression tests. Is it possible to downgrade the OS? 

[John_Clark]

Its not a software issue. It often occurs after a software update but that's where it ends. Contact BlackBerry Support. They will fix you up if it's less than a year old.  

[probsat]

Hello

I also have the same error code I have been trying for hours to contact RIM with no luck. Did manage to find an email but they replied back saying

Thank you for contacting BlackBerry® Customer Support. We are sorry but we are unable to process your request.  If you would like to follow up on an existing incident, please email your request to playbooksupport@blackberry.com  I tried the links but of no use at all, very impressed with the playbook though .

cheers

psat