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Contributor
tleparskas
Posts: 13
Registered: ‎12-23-2011
My Device: Playbook Tablet 32g / Blackberry 9800 smartphone

Camera errors since 1032 upgrade

After 2 update procedures to 1032 my camera still does NOT work.

Persistent error 4003. I also get the error "another app is using camera " when accessing Video Chat app.

I'm told that error is hardware related - but have a hard time believing it.

 

I have 3 weeks on my one  year warranty and wil probably demand a replacement if no solution soon.

 

Hey a new tablet that works would be nice.

 

TL

Canada

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Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Camera errors since 1032 upgrade

Hello tieparskas,

 

Please contact the BlackBerry® support team regarding this issue:
http://us.blackberry.com/legal/blackberry-playbook-complimentary-support-plan-terms-and-conditions.h...

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
tleparskas
Posts: 13
Registered: ‎12-23-2011
My Device: Playbook Tablet 32g / Blackberry 9800 smartphone

Re: Camera errors since 1032 upgrade

My 90 day support has run out. Where on the support site is the contact information for warranty repair/replace?

 

My tablet is still under one year warranty. I don't see any place to contact support except to apply for 90 day complimentary plan.

 

TL

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New Member
petealcock
Posts: 1
Registered: ‎10-16-2012
My Device: Playbook

Re: Camera errors since 1032 upgrade

We've just (in the last couple of days, had EXACTLY the same issue with our PlayBook - unable to use Video Chat because it says the camera is in use by another application and the same 4003 error being shown. We've tried restarting multiple times without success.

 

It is inconceivable that this is simultaneous a hardware fault on 2 devices in different continents. Please can RIM acknowledge the software issue here and work toward a resolution.

 

Thanks,

 

Pete Alcock

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New Member
DC15
Posts: 2
Registered: ‎10-22-2012
My Device: Playbook 32GB

Re: Camera errors since 1032 upgrade

Yes, I am also having all of these issues with my Playbook since the 1032 update. Seems it must be software related - rebooting doesn't help mine.

 

Help.....

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Forums Advisor III
rat-7
Posts: 1,402
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Camera errors since 1032 upgrade

I had that problem a few days ago,  all I did was to close the programand restart it right away (the program I mean), and every thing is working since then

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
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New Member
DC15
Posts: 2
Registered: ‎10-22-2012
My Device: Playbook 32GB

Re: Camera errors since 1032 upgrade

Thanks but no such luck with mine.

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Contributor
tleparskas
Posts: 13
Registered: ‎12-23-2011
My Device: Playbook Tablet 32g / Blackberry 9800 smartphone

Re: Camera errors since 1032 upgrade

Just waiting for RIM Support to tell what that repairs on mine will be. Still inside warranty.

 

TL

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