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BlackBerry® PlayBook™

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New Contributor
jutt
Posts: 5
Registered: ‎11-26-2012
My Device: BlackBerry PlayBook
My Carrier: Student

Camera is not working proper

Hi .

I have Blackberry Playbook. its camera is not working . Well it opens but when i tap to take a picture it shows an error (error.4003 picture) and does not respond.



Usman Mustafa
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JSanders
Posts: 82,504
Likes: 22,614
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera is not working proper

jutt,

Have you tried restarting the PlayBook? Touch the battery icon at upper right > Restart.




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New Contributor
jutt
Posts: 5
Registered: ‎11-26-2012
My Device: BlackBerry PlayBook
My Carrier: Student

Re: Camera is not working proper

Yes. . I think twicw a day. 



Usman Mustafa
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New Contributor
arlasko
Posts: 5
Registered: ‎11-21-2012
My Device: PlayBook
My Carrier: MTS Mobility

Re: Camera is not working proper

I have the same problem with my 32gb Playbook, no number of restarts  or cold boots has solved the problem. I posted the problem here last week, the only suggestion I got was call technical support, of course by now my Playbook doesn't qualify for direct support so it appears I am SOL. 

 

Btw, if you start a video chat, the camera facing you will work. Which suggests it is a software problem related to the lastest update.

 

 

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New Contributor
jutt
Posts: 5
Registered: ‎11-26-2012
My Device: BlackBerry PlayBook
My Carrier: Student

Re: Camera is not working proper

Yes. Same here. Its only a software problem. Not a hardware problem.


Usman Mustafa
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New Contributor
jutt
Posts: 5
Registered: ‎11-26-2012
My Device: BlackBerry PlayBook
My Carrier: Student

Re: Camera is not working proper

Is there any suggestion . How to solve this issue. . . I also have a 32gb playbook.


Usman Mustafa
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JSanders
Posts: 82,504
Likes: 22,614
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera is not working proper

For some users with this issue, doing the 'debrick' procedure has worked.

 

***********
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
arlasko
Posts: 5
Registered: ‎11-21-2012
My Device: PlayBook
My Carrier: MTS Mobility

Re: Camera is not working proper

I did the debrick, still no camera or video function, except video in chat.

 

That was 2 hours of fail.

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JSanders
Posts: 82,504
Likes: 22,614
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera is not working proper


arlasko wrote:

 

That was 2 hours of fail.


Apparently you missed where I said "for some users".

 

Would you have rather not tried it?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
arlasko
Posts: 5
Registered: ‎11-21-2012
My Device: PlayBook
My Carrier: MTS Mobility

Re: Camera is not working proper

I will now recomend for "some users' not to follow your advice....

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