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BlackBerry® PlayBook™

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New Contributor
mckinleydesign
Posts: 3
Registered: ‎11-11-2012
My Device: Playbook/Curve 9360

Can not connect playbook to PC via USB

After updating to Playbook OS 2.1 Desktop manager 7.1 can no longer connect to Playbook. It sits there from the longest time saying connecting and then says there are network issues and gives a bunch of useless advice on how to solve the problem. The playbook is no longer assigned a drive number by windows either. I've tried uninstalling and reinstalling the desktop manager but it still doesn't work. Shut down my firewall and antivirus, still nothing works. My Curve 9360 connects fine but the whole problem started when updating to OS 2.1. I'm really getting tired of all the issues with blackberry. I was a real fan but this is just becoming too much. I'm running Windows 7 64 bit on a 3rd generation i7 processor. All my USB ports are USB 3. Thanks.

Super Contributor
TroyTempest
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32

Re: Can not connect playbook to PC via USB

Work thru this lot.  http://www.blackberry.com/btsc/KB27424

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New Contributor
mckinleydesign
Posts: 3
Registered: ‎11-11-2012
My Device: Playbook/Curve 9360

Re: Can not connect playbook to PC via USB

Already have tried those options. Thanks though.

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not connect playbook to PC via USB

[ Edited ]

uninstall device manager (not desktop manager) , reboot and connect playbook after and it should install teh latest version after a few minutes or more like 10 on mine.

 




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New Contributor
mckinleydesign
Posts: 3
Registered: ‎11-11-2012
My Device: Playbook/Curve 9360

Re: Can not connect playbook to PC via USB

How do you go about uninstalling the device manager?