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BlackBerry® PlayBook™

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Contributor
dgr30
Posts: 10
Registered: ‎04-18-2012
My Carrier: att

Can't access SMS on Playbook 2.1

I just downloaded 2.1 for Playbook. But when I go to the 'BB bridge' on my Playbook and tap the 'text messages' icon, it just flashes my TM conversation history then rolls right over to 'contacts'. In other words, I can't stay in the conversation window...Playbook just won't let me tap on the conversation bar at the top to toggle between conversations and contacts. Any thoughts?

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Contributor
dgr30
Posts: 10
Registered: ‎04-18-2012
My Carrier: att

Re: Can't access SMS on Playbook 2.1

I see now that 2.1 sms is confusing names from my contact book and associating the wrong name with the contact number. Thoughts?

 

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Elite III
John_Clark
Posts: 13,043
Registered: ‎04-01-2008
My Carrier: AT&T

Re: Can't access SMS on Playbook 2.1

Have you tried rebooting both the Playbook and the BlackBerry?
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Regular Contributor
msd1962
Posts: 87
Registered: ‎01-24-2010
My Carrier: VodaFone

Re: Can't access SMS on Playbook 2.1

Surprisingly, I am not getting Text Message icon on PlayBook even after connecting it BB Bridge.....

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New Contributor
JFWG
Posts: 3
Registered: ‎10-04-2012
My Carrier: Vodafone

Re: Can't access SMS on Playbook 2.1

I had the same problem. You need to update the bridge app on your phone, restart both devices and you should get an icon on the PB bridge for SMS. Then your problems start. You can send/receive SMS like a good 'un. But if you restart the SMS app, it assigns the wrong name to the conversation. I daren'r reply to an SMS because I'm not sure who it will go to (correct name on the phone SMS curiously)
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Elite III
John_Clark
Posts: 13,043
Registered: ‎04-01-2008
My Carrier: AT&T

Re: Can't access SMS on Playbook 2.1

JFWG is correct. You must have the new version of the Bridge app on your BB and you must have 2.1 on the Playbook in order to get the text message icon.
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Contributor
kewfriend
Posts: 14
Registered: ‎05-23-2011
My Carrier: VODAFONE

Re: Can't access SMS on Playbook 2.1

Agreed. SMS icon certainly picks the Bridged BB Contacts and picture icons ok
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Regular Contributor
msd1962
Posts: 87
Registered: ‎01-24-2010
My Carrier: VodaFone

Re: Can't access SMS on Playbook 2.1

Thanks...Got new Bridge downloaded...and I am getting Text Message icon...working pretty fine and have no issues with the names..and mobile numbers...

 

Surprisingly, this time I did not get any indicator about new version of Bridge...thanks to your reply...I found the upgrade on Apps World.....

 

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Contributor
dgr30
Posts: 10
Registered: ‎04-18-2012
My Carrier: att

Re: Can't access SMS on Playbook 2.1

JFWG, we have the exact same problem. You mentioned "But if you restart the SMS app, it assigns the wrong name to the conversation. I daren'r reply to an SMS because I'm not sure who it will go to (correct name on the phone SMS curiously)". I was on the phone with BB Playbook for 3-4 hrs and we removed, reinstalled the new bb Bridge on my device and after al that time, they told me to remove 2.1 for PB (322 MG download) and reinstall that. So, I'm going to follow ur lead and simply NOT use PB for SMS because--like u said--one doesn't know where it's going. Thanks for ur feedback!

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Elite III
John_Clark
Posts: 13,043
Registered: ‎04-01-2008
My Carrier: AT&T

Re: Can't access SMS on Playbook 2.1

I'm not seeing that issue. I've stopped and started the text app several times and all the convos appear correctly.
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