Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
NardaBob
Posts: 5
Registered: ‎05-30-2012
My Device: Bold 9000, Play Book
My Carrier: AT&T

Can't connect to App World with new Playbook?!?

Hi, haven't been able to connect to the app world to update or add any applications. Can get on the internet just fine, anyone with the  same problem, or perhaps I'm doing something wrong?

 

Thanks in advance for any help!

 

 

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't connect to App World with new Playbook?!?

have you tried to restart the playbook?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
NardaBob
Posts: 5
Registered: ‎05-30-2012
My Device: Bold 9000, Play Book
My Carrier: AT&T

Re: Can't connect to App World with new Playbook?!?

Yes, re-started unit. Get message " Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again." even after re-start.

 

Thanks for the help.

Please use plain text.
New Contributor
NardaBob
Posts: 5
Registered: ‎05-30-2012
My Device: Bold 9000, Play Book
My Carrier: AT&T

Re: Can't connect to App World with new Playbook?!?

I should mention that I just received the unit and updated it's operating system to the latest. Could there be a problem with the new operating system? Anyone else have this problem?

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't connect to App World with new Playbook?!?

what OS is it on?

 

i am on latest 2.0.1.358 and can connect.

 

I would reboot your wifi router as well. Mine locks up once in a while as it is ol.d

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
NardaBob
Posts: 5
Registered: ‎05-30-2012
My Device: Bold 9000, Play Book
My Carrier: AT&T

Re: Can't connect to App World with new Playbook?!?

I am on latest also. 2.0.1.358.

 

My unit updated automatically at home when first turned on and can connect to Internet either at home or at work.

 

Can't understand why it can't update individual programs or why I can't download any apps. As stated above I get a misleading statement about internet connectivity and that is not it.

 

Two days of playing and starting to get frustrated.

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't connect to App World with new Playbook?!?

I can understand your frustration, i have had my fair share of issues with electronics.

 

try a 3 button reset hold power and both vol keys for 20 seconds and try again.

 

odd you can surf the internet but cant access app world.

wonder if maybe a port is blocked at work? but odd it wont work at home.

 

You do have 90 free support if you want it from RIM. They helped me with an issue before.

http://us.blackberry.com/support/playbook-support/contact.jsp

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
NardaBob
Posts: 5
Registered: ‎05-30-2012
My Device: Bold 9000, Play Book
My Carrier: AT&T

Re: Can't connect to App World with new Playbook?!?

I'll try the good folks at Tech Support and see if they can help. Still doesn't work.

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't connect to App World with new Playbook?!?

ok let us know what they find

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.