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BlackBerry® PlayBook™

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New Contributor
reback8889
Posts: 4
Registered: ‎04-19-2011
My Device: Playbook
My Carrier: Rogers
Accepted Solution

Cannot Complete the 1690 Update on a new initial setup

Got a new Playbook at 8:30 this morn. Have been trying to get into the device since I got it home at 9:00 am. No luck. After entering the initial requested data I'm stuck in the update process. Its now almost 3:00 pm and since 9:00 I have been trying to get the update completed. I'm now on my 16th attempt. Now at 20% completed. If the pass experiences continue I will get to arounf 31% completed and then I will get an " Unable to Update Message .and then a restart"

Please help. Not a very good start with a new product.

Also no success trying to connect it to the Desktop Manager , get the message " Setup Not Completed Please Disconnect the device and complete the Setup" !!!!!!

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New Contributor
reback8889
Posts: 4
Registered: ‎04-19-2011
My Device: Playbook
My Carrier: Rogers

Re: Cannot Complete the 1690 Update on a new initial setup

Furthest I've got so far. Now at 148MB of 287 MB 51% Completed. Fingers and everything else crossed.

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Guru III
knottyrope
Posts: 29,939
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot Complete the 1690 Update on a new initial setup

possible your wifi connection is timing out or the RIM servers are busy now.

 

keep trying and let us know if it completes

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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New Contributor
reback8889
Posts: 4
Registered: ‎04-19-2011
My Device: Playbook
My Carrier: Rogers

Re: Cannot Complete the 1690 Update on a new initial setup

So far so good. Now 4:10 and  still going. Now at 86%. In addition to everthing crossed I'm now praying.

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Guru III
knottyrope
Posts: 29,939
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot Complete the 1690 Update on a new initial setup

I will cross fingers for you too

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
reback8889
Posts: 4
Registered: ‎04-19-2011
My Device: Playbook
My Carrier: Rogers

Re: Cannot Complete the 1690 Update on a new initial setup

SUCCESS -- Took 1 1/2 hours. Update downloaded and installed OK.  Too bad it took 17 attempts. Have now played with it for 15 minutes and my initial experiences are great.  Email works great in the browser.

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Guru III
knottyrope
Posts: 29,939
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot Complete the 1690 Update on a new initial setup

Glad to hear it.

 

Guess the servers are busy today.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.