BlackBerry® PlayBook™

[AliWonder]

Once again the software for Mac seems to be pretty useless; I cannot perform a back-up of my Playbook - see error message: 'an error occured while backing up your tablet'. This has happened twice now; does anyone have any ideas?

[tanzim]

Hi Ali,

Check the below KB article -

KB26134 How to backup data on a BlackBerry PlayBook tablet

[AliWonder]

Thank you - but this is exactly what I was doing; I clicked to back up 'All data'; it seemed to be doing something for quite a while, & told me not to do anything on the Playbook while it was backing up, then at the end I got that message saying there was a problem, & it was unable to back up.

[Wolf359]

I found this article:

http://docs.blackberry.com/en/smartphone_users/deliverables/45324/

Try this workaround:

Workaround: Change the permissions on the destination folder orwrite the backup file to a folder which does not have read-only permissions.

I also saw some info that points to the same issue:

http://www.managerformac.com/blackberry-manager-for-mac.html

[Lost_at_Sea]

I have had my PlayBook for 17 months. No problems until yesterday when trying to do a backup to my PC. Did 3 attempts without luck. Same error message. Each time I got through just over 1/3 of the backup when it failed. Today I deleted the Desktop Software and reinstalled. Try another unsuccessful backup with the same error message as above.

[AliWonder]

Mine seems to have finally worked, after 6 attempts....

[Lost_at_Sea]

Did you do anything differently?

[AliWonder]

No; I just kept clicking on 'full back-up'. Maybe the software is just temperamental.

[Lost_at_Sea]

I will have to try it again.

[Lost_at_Sea]

Still no success. I have downloaded the latest DM available on the RIM Web Site.