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Contributor
AliWonder
Posts: 35
Registered: ‎11-24-2012
My Device: Blackberry Playbook
My Carrier: Vodafone

Cannot back-up Playbook using Desktop software for Mac

Once again the software for Mac seems to be pretty useless; I cannot perform a back-up of my Playbook - see error message: 'an error occured while backing up your tablet'. This has happened twice now; does anyone have any ideas?

 

Screen Shot 2012-12-28 at 17.45.02.jpg

 

 

 

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Cannot back-up Playbook using Desktop software for Mac

Hi Ali,

 

Check the below KB article -

 

KB26134 How to backup data on a BlackBerry PlayBook tablet

tanzim                                                                                  
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Contributor
AliWonder
Posts: 35
Registered: ‎11-24-2012
My Device: Blackberry Playbook
My Carrier: Vodafone

Re: Cannot back-up Playbook using Desktop software for Mac

Thank you - but this is exactly what I was doing; I clicked to back up 'All data'; it seemed to be doing something for quite a while, & told me not to do anything on the Playbook while it was backing up, then at the end I got that message saying there was a problem, & it was unable to back up.

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Cannot back-up Playbook using Desktop software for Mac

[ Edited ]

I found this article:

http://docs.blackberry.com/en/smartphone_users/deliverables/45324/

 

Try this workaround:

Workaround: Change the permissions on the destination folder orwrite the backup file to a folder which does not have read-only permissions.

 

I also saw some info that points to the same issue:

http://www.managerformac.com/blackberry-manager-for-mac.html

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

I have had my PlayBook for 17 months. No problems until yesterday when trying to do a backup to my PC. Did 3 attempts without luck. Same error message. Each time I got through just over 1/3 of the backup when it failed. Today I deleted the Desktop Software and reinstalled. Try another unsuccessful backup with the same error message as above.
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Contributor
AliWonder
Posts: 35
Registered: ‎11-24-2012
My Device: Blackberry Playbook
My Carrier: Vodafone

Re: Cannot back-up Playbook using Desktop software for Mac

Mine seems to have finally worked, after 6 attempts....

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

Did you do anything differently?
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Contributor
AliWonder
Posts: 35
Registered: ‎11-24-2012
My Device: Blackberry Playbook
My Carrier: Vodafone

Re: Cannot back-up Playbook using Desktop software for Mac

No; I just kept clicking on 'full back-up'. Maybe the software is just temperamental.

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

I will have to try it again.
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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

[ Edited ]

Still no success. I have downloaded the latest DM available on the RIM Web Site.

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