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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Cannot back-up Playbook using Desktop software for Mac


Lost_at_Sea wrote:
I have had my PlayBook for 17 months. No problems until yesterday when trying to do a backup to my PC. Did 3 attempts without luck. Same error message. Each time I got through just over 1/3 of the backup when it failed. Today I deleted the Desktop Software and reinstalled. Try another unsuccessful backup with the same error message as above.

Did you try a media only backup? I have never yet done a media, settings and app data backup without it failing, and without game scores, media only should suffice. 

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

I usually do not back up the media, only application data and settings. This time I have tried All Files without success several times and then Application Data and Settings several times. This just started recently. In the previous OS, I did a full backup but when I did the restoration my Contacts and Calendar did not restore but everything else did.
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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Cannot back-up Playbook using Desktop software for Mac

Partial Success : I have been unable to backup all files, so I tried a backup to Application Data and Settings which also failed. I then tried to backup Settings only which was successful. I then tried a backup of Media only which was successful. However Application Data only would not backup. So there is something wrong with this file that is preventing a backup. I began deleting some apps and kept hoping it would back up but no luck. The apps I deleted were ones that seemed to have minor glitches whenever I used them.
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New Member
marcarli
Posts: 1
Registered: ‎12-30-2012
My Device: 32Gb Playbook
My Carrier: bell

Re: Cannot back-up Playbook using Desktop software for Mac

I am having the same problem with my pc and windows laptop. They just will not connect properly to transfer files back and forth.

Mark
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