Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Member
Clane75
Posts: 1
Registered: ‎02-14-2013
My Device: 32gig Playbook

Desktop software program won't connect to my Playbook

To start with BB device manager will recognize my playbook 50% of the time, when it doesn't I usually have to restart the playbook.  After I restart and connect it to my computer the device manager will recognize it and start BB Desktop software, but it very seldom acknowledges the connection and if it does it is immediately dropped as if the tablet is not hooked up, and I get nothing but connection troubleshooting.  It has synced once, but I have not been able to do anything else.

Chris

-Tablet is up to date with software

-Running the latest BB desktop

-Both micro USB cables I use are verified

Forums Veteran I
Lost_at_Sea
Posts: 1,931
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860

Re: Desktop software program won't connect to my Playbook

What are the details regarding the OS on the computer? Check to see if all the computer files are updated including both Security and Optional Files. If this is the case, install the updates and reboot the computer.