03-04-2012 10:39 PM
03-04-2012 10:44 PM
Ugh. I feel for you. I can imagine your frustration.
By the way, I just added my Comcast email account and it works (sending / recieving) no problem. So, I have Comcast and LinkedIn working...
03-05-2012 12:01 AM
I just tried my Facebook account. No dice. No red x this time, just the green circle indefinitely. Let it run for over 5 mins. No error message returned, and the "back" and "save" buttons greyed out.
That plus the fact that I can't integrate my Hotmail account (I could last week when it was working, but I deleted it and now can't re-integrate it) makes me believe this has nothing to do with servers or EAS, BES, BBCS or otherwise. If it did they I should be able to integrate my Hotmail and Facebook and IMAP emails. The fact that I can sometimes, on a random basis, and then they stop working intermittently, tells me it is a hardware/firmware/software issue with the PlayBook. I'm not going to mess around with it any longer. I am going to push for a replacement tomorrow.
03-05-2012 08:06 AM
I'm with you in pushing for a replacement. I think I will too.
By chance, did the time when it quit working happen after you changed WiFi locations? For me, itseems that switching locales is the culprit.
03-05-2012 12:02 PM
I spoke with 2nd level support, created a ticket, and couldn't resolve the problem. They think it is on my side (EAS settings, etc.).
So, I just wiped it again. I input my settings. Back up and running 100%.
So, I'm taking my device back to Best Buy for a replacement today in hopes that fixes the problem.
03-05-2012 12:05 PM
03-05-2012 12:14 PM
03-05-2012 04:20 PM
As I mentioned, I performed a wipe, restored my settings and it worked 100%. RIM was unable to troubleshoot this with second level support.
So, I wiped my device again (after getting it working today) and to Best Buy to exchange my PB for another one. The new build (located outside of box) is January 10, 2012. My previous one was from December 11, 2012. I highly doubt that makes a difference. But, I'm just noting it.
This newer one has a slight clicking sound when pressing the power button. While I am kind of particullar, it doesn't bother me and it does work correctly.
At any rate, the first thing I did after unpacking the replacement unit was perform a wipe. Then I loaded 2.0. After rebooting I went into my account settings and added my EAS account info and it fired right up. I hope it stays there becuase wiping / reloading simply to fix my email is just insanity. If it fails again, i will probably just skip native email / contacts / calendar and use bridge, but, it is so much more convenient to have both there for what I want / when I want. Incendently, I usually choose to turn off message count and notifications of email in the native one, and allow my Bridge to use the badges due to the way I use my device...
As of 3:15 on March 5, 2012 I'm 100% in sync with the unit. Now I'm reloading from App World and reinstalling all my side loads. I will report back if this fails again.
Frankly, I think it is a bug somewhere / somehow and it seems to me that it is tied to jumping to different networks.
03-05-2012 04:34 PM
I definitely think this is a bug that has something to do with moving from one wifi/tethered Internet environment to another.
This morning I left my house with no PB email. Tethered to my BlackBerry there was no change. After being in a hospital for a few hours and having my BlackBerry all screwed up from being in and out of coverage, I got out to my car and I turned off my 3G connection and back on again. As soon as I turned my BB mobile network connection back on, my email started working in the PlayBook which was tethered at the time.
I have a hard time believing that we are the only 2 people using EAS however that are having this problem.