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BlackBerry® PlayBook™

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New Contributor
norm272
Posts: 7
Registered: ‎02-09-2013
My Device: PlayBook
My Carrier: WIFI
Accepted Solution

Emails disappear

hi could anyone anyone tell me how to stop myemails from disappearing from my playbook once i have read them?

i have set the messages sync to 30 days and I don't have a problem with my phone keeping them either,just my PlayBook?

 

Please help

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Trusted Contributor
Enygma
Posts: 117
Registered: ‎09-25-2012
My Device: BlackBerry Playbook
My Carrier: WiFi only (well, I do have a cheap Nokia with 7/11 SpeakOut)

Re: Emails disappear

[ Edited ]

Interesting.  Do all e-mails disappear after your read them or only some of them?

 

A possible source of the problem could be the e-mail settings on the PlayBook (gear symbol when you swipe down from the top in the e-mail app).

 

The first setting is to display e-mails as Single Messages or as Conversations.  If Conversations is selected, it may look like a normal e-mail but when it is read and replied to,  it  "disappears" as a headline further down in a displayed e-mail.  A similar effect might occur if the option "Hide Filed Messages" or "Hide Sent Messages" is selected..

PlayBook 64GB and 32 GB
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New Contributor
norm272
Posts: 7
Registered: ‎02-09-2013
My Device: PlayBook
My Carrier: WIFI

Re: Emails disappear

Thanks for replying!

all the emails disappear once read and i have the single message option chosen.the hide messages option are also set to off,any ideas?

 

regards

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Trusted Contributor
Enygma
Posts: 117
Registered: ‎09-25-2012
My Device: BlackBerry Playbook
My Carrier: WiFi only (well, I do have a cheap Nokia with 7/11 SpeakOut)

Re: Emails disappear

The PlayBook settings sound ok, you have configured your e-mail account(s) to sync for 30 days and e-mails are kept on your phone so I'm not sure where else to look.

 

I thought there might be a setting on your e-mail accounts that deletes e-mails automatically when downloaded to a remote mail service but that should make e-mails disappear on your phone too if it is set to sync and not just pick up new e-mails.

 

Has this problem only started recently or has it always been this way?  Can you think of any changes you might have made (new apps or e-mail settings) just before the e-mails started to disappear when you read them?

 

Other things you can try are to check that you have the latest version of the OS (2.1.0.1314) and do a hard reset.

PlayBook 64GB and 32 GB
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New Contributor
norm272
Posts: 7
Registered: ‎02-09-2013
My Device: PlayBook
My Carrier: WIFI

Re: Emails disappear

I have had this issue since I had it from new and I have checked and do have the current os,don't fancy a hard reset but if that might work I will try it.

 

Regards

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New Contributor
norm272
Posts: 7
Registered: ‎02-09-2013
My Device: PlayBook
My Carrier: WIFI

Re: Emails disappear

Great news!,i have srest my playbook and now my emails dont seem to be disappearing anymore!

 

Thanks Enygma,your a star!

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Trusted Contributor
Enygma
Posts: 117
Registered: ‎09-25-2012
My Device: BlackBerry Playbook
My Carrier: WiFi only (well, I do have a cheap Nokia with 7/11 SpeakOut)

Re: Emails disappear

Glad I was able to help. :smileyhappy:
PlayBook 64GB and 32 GB
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