01-04-2012 07:50 PM
01-05-2012 10:20 AM
I'm not sure that trying to purchase with a Pay-Pal account would solve the problem. It didn't for me. I tried to purchase a program via Pay-Pal, and I got the Error 10000 message. So I changed the settings to my credit card. Same error message. Now when I click on the purchas button, it "clicks", but nothing happens.
I've filed a technical support request with them. I'll post how they respond. Hopefully something productive will come of it.
01-05-2012 11:06 AM
01-05-2012 11:58 AM
It's small comfort to know I'm not alone. I had emailed RIM directly about this and they told me to use this forum. As far as complaining to Digital River, that's RIM's responsibility. It could be that company or any company processing payments as far as I care. It's RIM that gets the black eye, deservedly so. It's their app store.
If I had this problem at a brick and mortor store, it's the store that would loose my patronage, not the processor of the Card.
01-05-2012 01:23 PM
I have had this same problem since October. I have received an email message from them (Digital River via support) with specific questions to answer. I am just about to reply. I have even done the security wipe new Blackbery ID and that did not help either.
01-06-2012 02:18 AM
BB Tech support replied regarding my request on this issue. Here's what they said (below). NOTE: I followed their instructions, but got the same result. I've sent them a reply. We'll see what they say in round 2.
Thank you for contacting BlackBerry Technical Support.
Please use the following article and below instructions to resolve your issue.
Article Title: How to clear the BlackBerry App World cache Article ID: KB24714 Article Link: http://www.blackberry.com/btsc/KB24714
You must hit Return on the virtual keyboard. BlackBerry App World will not give any indication that the cache has been cleared.
After clearing the cache perform a hard reset on the tablet by holding down the power and volume plus buttons until the tablet powers down on it's own, roughly 15-20 seconds.
Attempt to purchase the application again.
01-06-2012 08:16 AM
Done all of that, and perhaps for the odd few people that might work. I can only hope they would continue to give these instructions to people when for some it has helped. Like a lot of support folks, if the customer does not call back, they chalk up a win! Then they use the same spiel again. I have been working with support for three months on this issue and nothing has worked so far, including putting a new BB ID in place, new password, security wipe and a different credit card. I sent in my information yesterday as requested through to Digital River. We will have to see what the issue is. The transaction halts when the credit card company agrees to accept the charge, the acceptance either does not trigger the downloard - problem between DR and RIM, or DR system does not accept the Credit card acceptance and refuses to release the download, problem with DR and the credit card company. I can't believe this can take three months to figure out.
02-02-2012 09:20 PM