05-04-2011 04:14 PM - edited 05-04-2011 04:16 PM
in this case the firewall... would be the router, so you need to (open) and forward those ports in the specific ip that the playbook is getting in the wifi... very inconvenient if that's the case, because if its a dynamic ip the lease may expire and the tablet may get another ip and therefore prevent the video chat to stop working since the ports wont be open for the new ip.... BUT for what i have been reading in the forums and documentation, rim says that the video chat should work under any individual or corporate firewall... they claim restarting the playbook fixes the issue! hope i was able to help!
05-04-2011 04:35 PM
I have a network where i opened it up completely and it didnt work still. I have restarted, wiped, reloaded OS etc. I am thinking that there is a bit more to this and it may be a NOC issue as some users are experiencing it sometimes, and not others while on the same network.
05-04-2011 04:44 PM
We have Sonicwall wifi access points in the office and any Playbook connected via wifi to these firewalls/access points could not start a video chat session either internally or externally. These same Playbooks connected to the Cisco/Linksys E3000 had no trouble at all starting or receiving a video chat session, however they could not start a video chat to the Playbook connected to the Sonicwall...but the Playbook on the Sonicwall could start a video chat with the Playbook on the Linksys. I have confirmed this with 3 different models of Sonicwall wifi firewall/routers, inside the office and models at different locations.
05-04-2011 04:57 PM
05-04-2011 05:32 PM
I tried those firewall settings and they did not work for me.
05-05-2011 10:27 PM
05-17-2011 03:29 PM
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
05-17-2011 03:55 PM
Called RIM support and needs to enable port forwarding for:
443 - TCP
3478 - TCP + UDP
45535 - 65535 UDP
hope this helps
Feel free to give me a Kudo if this helps you!
You have to allow those ports going outbound. Many routers only allow 80 and 443 outbound and restrict the rest of the ports.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
05-17-2011 05:42 PM
I don't currently use the video chat function, but this seems like this is a bit of an oversight on RIM's part. It strikes me that if you wanted to use an Internet cafe, McDonalds, airport, hotel or other wireless hotspot, you most likely can't as they won't have the additional ports opened AND have port forwarding setup for you. Doesn't that reduce the potential capabilities of the PB for mobile employees? The only places you could be assured it would work were in areas where you controlled the firewalls. That's not likely the case for the mobile workforce.
05-20-2011 01:02 PM
I actually have 3 playbooks on my network at home, and can video chat between each device. I have also chatted between the work site, and the home site... that worked... Now all of the sudden I get this firewall issue.
Port forwarding would be an issue for all three playbooks on the same network... not to mention the IP addresses are assigned dynamically. Are there any other suggestions for a fix on this? Another reboot perhaps?