05-03-2011 02:01 PM
Myself and a few colleagues are getting the same error.
1. It calls the other User
2. It says "connecting"
3. Firewall is preventing the connection
We tried access points of major carriers: optimum, comcast and even AT&T - logged into their sites, confirmed that we were able to browse the Internet using the PB browser and received the same error each time. I just logged the case with RIM but I dont think I'll be getting a response back any time soon.
05-03-2011 02:04 PM
are you all in different wifis? the voice call works fine its just the vchat that throws up that error, if u want we can try to verify if its your wifi or my wifi... let me know so i can give u my bbid
05-03-2011 10:46 PM
I tried 2 different wireless routers on time warner road runner.. made sure UPnP was enabled. Still getting that same error.
05-04-2011 12:42 AM - edited 05-04-2011 12:45 AM
I just went through the same thing with my parents. We added each other as contacts and we fired up video chat. We were greeted by the firewall preventing chat message several times also, but finally got it to work. The only thing we did was close video chat several times after getting the message and we would alternate between my dad calling me on his Playbook or me calling him. Interestingly enough, we did nothing more than just that. My parents are using a Netgear wireless router connected to Comcast cable internet, while I'm using a zone alarm wireless router while connected to an AT&T DSL line. Once connected we had both audio and video but the video was choppy which I blame on my slow internet.
05-04-2011 01:31 PM
Called RIM support and needs to enable port forwarding for:
443 - TCP
3478 - TCP + UDP
45535 - 65535 UDP
hope this helps
Feel free to give me a Kudo if this helps you!
05-04-2011 03:43 PM
Port Forwarding? Or allowing these ports to be open on the firewall?
05-04-2011 03:51 PM - edited 05-04-2011 03:57 PM
I don't see how port forwarding will help, next time the playbook connects to the wifi it will grab a new IP. Yeah you could assign an IP based on the MAC address but for us we have multiple playbooks so it is not a solution.