01-24-2013 03:11 PM
Hi all. Ii had a password lock on my playbook, and my kids typed the password in too many times and the playbook reset itself!!!!!! D'oh! now the re-boot it finished i have nothing but the browser logoonn the home screen. Is there any way of getting the apps back or restoring it to new like when i brought it at christmas, as the office app is gone and the NFS app, also i cannot get onto the blackberry app store to download anything.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-24-2013 03:17 PM
ignore backup part but it will get it back to as new when you got it
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
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