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Regular Contributor
hvacdon
Posts: 72
Registered: ‎04-27-2012
My Device: 1. Playbook 32G OS 2.1.0.1314 clean load for work 2. Playbook 32G OS 2.1.0.1314 with sideloaded apps and games 3. Z10
Accepted Solution

Exchange E-mail attachments slow to download

Is anyone else having a problem downloading email attachments in MS Exchange 2007, native email in OS 2.1.?  The spinning circle continues for several minutes ( 5 to 10 minutes for 1M pdf) before a download starts, then only a few seconds once the bar starts.  It seems to be a syncing issue.

 

I can download the same file using gmail with the same spinning circle appearing only for a few seconds. BB bridge also works within a few seconds.

 

While I noticed that it may have been slow when using 2.0.1.348, it is much slower in 2.1.

 

When the file is syncing/downloading, no other messages will push or send.

 

I have ofcourse, reloaded the account and rebooted several times.

 

Any suggestions?

 

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Regular Contributor
hvacdon
Posts: 72
Registered: ‎04-27-2012
My Device: 1. Playbook 32G OS 2.1.0.1314 clean load for work 2. Playbook 32G OS 2.1.0.1314 with sideloaded apps and games 3. Z10

Re: Exchange E-mail attachments slow to download

 I have discovered that during the spinning circle sync when trying to download an attachment, that an email refresh (pull down on the message list) will re-sync the message and start the download within a few seconds.

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Guru III
knottyrope
Posts: 30,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange E-mail attachments slow to download

nice tip and thanks for sharing it

 




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