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Contributor
cedarhill
Posts: 19
Registered: ‎01-04-2012
My Device: Blackberry Torch Smartphone AND Blackberry 32 gb Playbook
Accepted Solution

FOLDERS missing on OS2 upgrade

Just did the OS2 upgrade - all appears good so far.  Only problem is my 'folders' on the home screen (ie media, apps etc) are missing.  I did the pre-release upgrade earlier and understood that it was normal for the 'folders' to disappear for the beta.  But how do I get the folders back now I have the official release???

 

PSE HELP!!!

JSanders
Posts: 87,377
Likes: 23,338
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FOLDERS missing on OS2 upgrade

Create a folder: touch and hold an icon til they pulse.

Drag one icon over the top of another and you will see a newly created folder which you can now name.

 

And then continue to move icons by dragging and dropping into the that new folder.




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Forums Veteran I
Lost_at_Sea
Posts: 1,931
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860

Re: FOLDERS missing on OS2 upgrade

Check some of the new folders to see if the missing ones have been relocated.
Contributor
mkg002
Posts: 40
Registered: ‎04-29-2011
My Device: Playbook w/ Bold 9900

Re: FOLDERS missing on OS2 upgrade

I love how they gave us the option of being able to drag apps to a new window or create folders.  Great job RIM!!

Contributor
binhani
Posts: 13
Registered: ‎01-02-2012
My Device: Curve 8520 and Playbook 16GB

Re: FOLDERS missing on OS2 upgrade

I have a similar issue, a full folder of games is missing, though the games show as installed in My apps.

Have checked all remaining folders and in all slides of main page, still can't see it.

This happened post upgrade of OS and had installed 2-3 andriod apps.

Don't want to re-install OS again.

Please HELP!!!

Forums Veteran I
Lost_at_Sea
Posts: 1,931
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860

Re: FOLDERS missing on OS2 upgrade

In App World, Go to My World. On this screen, left side it says Refresh List. When you did the OS, you have to reinstall the APPS. You don't have to pay fir them again. Once you do the reinstall of Apps, you can do a restore of the Application Data to restore all your game save data. However the Android Apps is a different thing, you lose all the APPS and game saves. Android games do not backup nor do their game save data.